Parts Warranty
All parts are covered by a 12 month manufacturer’s warranty. Please contact us immediately regarding items that have failed in service within the warranty period. You will need to complete and submit a Warranty Claim Form for us to proceed. Contact [email protected] with details of the product (part Number, Description) and a detailed explanation of the fault. We will reply with a Returns Authorisation Number, which you should reference on the back of your invoice when returning the item.
Please note that the defective item must be returned and received by us, before the claim can be processed.
All parts returned under warranty are subject to a physical inspection. Please ensure that all returned goods are adequately packaged to avoid damage in transit and obtain a proof of shipment for your records.
Returns of Parts Not Required – within 14 days
All goods sold by Tex Automotive via Mail Order are covered by the Consumer Contracts Regulations, which allow for a 14 day ‘cooling off ‘ period during which time you may return your order. All returns must be pre-authorised with a “Returns Authorisation Number” which must be quoted and accompanied by a copy of the invoice when returning the goods. Please ensure that all returned goods are adequately packaged to avoid damage in transit and obtain a proof of shipment. Please note that all returned goods must be in the condition supplied at the point of sale and be complete with their original, undamaged packaging. Return carriage charges are non-refundable. We regret that we are unable to accept the return of parts specially ordered or manufactured for you.
Create an On-line Return
You can create your return by downloading our returns form. Click Here to download our returns form complete the details and place it in the package you are returning to us.
Contact Us
If you have any questions about our Returns Policy, please contact us.